Shipping Policy
At Sensorarmaturen Benkiser, we prioritize the safe and timely delivery of our professional sanitary technology and programmable kits. This policy outlines our shipping procedures, costs, and delivery expectations.
1. Order Processing Time
- All orders for standard items (e.g., Piezo switches, Solenoid valves) are processed within 1–2 business days.
- Customized “Programmable Kits” or bulk orders for “Large Installations” may require 3–5 business days for technical configuration and quality testing before dispatch.
- Orders are not shipped or delivered on weekends or public holidays.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We partner with premium carriers to ensure the safety of electronic components.
| Destination | Estimated Delivery Time | Typical Carrier |
| Germany | 1–3 Business Days | DHL / DPD |
| Europe (EU) | 3–7 Business Days | UPS / FedEx / DHL Express |
| Rest of World | 7–14 Business Days | FedEx / UPS International |
Please note: Delivery delays can occasionally occur due to carrier peak seasons or local customs processing.
3. Worldwide Shipping & International Customs
We offer worldwide shipping to support our global clients.
- EU Customers: As of 2026, all low-value shipments into and within the EU are subject to updated customs and VAT regulations. All applicable fees are calculated at checkout to avoid surprises at the border.
- Non-EU Customers: Your order may be subject to import duties and taxes (including VAT) which are incurred once a shipment reaches your destination country. Sensorarmaturen Benkiser is not responsible for these charges if they are applied; they are your responsibility as the customer.
4. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours. You can monitor the progress of your technical hardware directly on our website or through the carrier’s portal.
5. Damages and Lost Packages
Sensorarmaturen Benkiser is liable for any products damaged or lost during shipping.
- If you receive your order damaged, please save all packaging materials and damaged goods.
- Contact our support team immediately at support@sensorarmaturen.com with photos of the damage to initiate a claim and a replacement shipment.
6. Shipping Restrictions
- We generally cannot ship to P.O. Boxes due to the size and value of our technical components.
- Some high-performance sensors may have specific regional export restrictions. You will be notified if your order is affected by these regulations.
Contact Information
For any questions regarding the delivery status of your piezo kits or sanitary fittings, please reach out to:
- Email: support@sensorarmaturen.com
- Website: https://sensorarmaturen.eu