Frequently
Asked Questions
Find answers to common questions about our products, shipping policies, technical compatibility, and ordering process.
Ordering & Spare Parts
How do I find the correct replacement part?
To identify the correct replacement part, please provide the product model number, a description of the component you need, or a photo of the product. Our team will help you determine the appropriate replacement part as quickly as possible.
Can I send a photo for identification?
Yes. If you are unsure which part you need, simply send us clear photos of the product and the component requiring replacement. Our technical team will review the images and recommend the correct spare part.
Do I need the original part number?
No. While the original part number can speed up the identification process, it is not required. Product photos, model information, or a description of the issue are usually sufficient for our team to assist you.
Products & Compatibility
What is the difference between Infrared Sensors and Piezo Switches?
Infrared sensors activate automatically when they detect the presence of hands or a user within their sensing range, providing a completely touch-free experience. Piezo switches require a light touch to activate but are highly durable, vandal-resistant, and suitable for environments where manual activation is preferred.
Are Benkiser spare parts compatible with older systems?
Many Benkiser spare parts are designed to be compatible with older products. However, compatibility can vary depending on the product generation and model. Please contact us with your product details, and we will confirm the correct replacement part.
Do you supply replacement sensors?
Yes. We offer replacement infrared sensors and other sensor components for a wide range of Benkiser products. Contact us with your product information, and we will help you identify the correct replacement.
Do you offer replacement solenoid valves?
Yes. Replacement solenoid valves are available for many Benkiser systems. Our support team can assist in selecting the correct valve based on your product model and application.
Do you sell remote controls?
Yes. Remote controls are available for selected Benkiser products and can be used for programming, maintenance, and adjustment of operating parameters. Please contact us to confirm compatibility with your specific product.
Shipping & Delivery
Do you ship internationally?
Yes. We ship throughout Germany, across the European Union, and internationally to most countries worldwide. Shipping rates are calculated based on the destination region.
How long does shipping take?
Delivery times vary depending on the destination and product availability:
- Germany: Typically 2–5 business days
- European Union: Typically 4–8 business days
- International destinations: Typically 7–14 business days
Please note that customs processing and local courier services may affect international delivery times.
Can I track my order?
Yes. Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information (where available) so you can monitor your delivery status.
Orders & Payments
What payment methods do you accept?
We accept major credit and debit cards, bank transfers, and other secure payment methods available during checkout. Payment options may vary depending on your location.
Can I request a quotation?
Yes. If you require a formal quotation, please contact us with the products and quantities you need. We will prepare and send a detailed quotation promptly.
Can I get a commercial VAT invoice?
Yes. Commercial VAT invoices are available for all eligible business purchases. Please ensure that your company details and VAT number are provided during the ordering process.
Can you provide official invoices for business purchases?
Yes. Official invoices can be issued for all business orders and will include the relevant company and tax information where applicable.