Shipping & Return
Thank you for choosing Sensorarmaturen Benkiser. We are dedicated to delivering your high-quality sanitary technology and programmable kits safely and efficiently.
1. Shipping Information
Worldwide Shipping
We offer global shipping for all our products, including Piezo switches, solenoid valves, and large-scale installation components. Shipping costs are calculated at checkout based on the weight of your order and the destination.
Delivery Times
- Within Germany: 1–3 business days.
- Within the EU: 3–7 business days.
- International (Rest of World): 7–14 business days (subject to local customs clearance).
Order Tracking
Once your order leaves our warehouse, you will receive an email with a tracking number. You can monitor your shipment status via our website or the carrier’s portal.
Customs, Duties, and Taxes
For shipments outside the European Union, additional customs duties, taxes, or import fees may apply. These charges are the responsibility of the customer and are collected by your local customs office.
2. Return Policy (Right of Withdrawal)
14-Day Return Window
You have the right to cancel your order within 14 days of receiving your items without providing a reason.
Return Conditions:
- Items must be unused and in their original condition.
- Products must be returned in their original packaging.
- Sealed electronic components (e.g., Programmable Kits) that have been opened or tampered with are not eligible for return.
Return Shipping Costs
The cost of return shipping is the responsibility of the buyer unless the product was damaged upon arrival or incorrectly delivered. We recommend using a tracked and insured shipping service.
3. Damaged or Defective Items
If you receive a defective product (e.g., a faulty solenoid valve or damaged piezo switch), please contact us immediately:
- Take photos of the packaging and the defective item.
- Email support@sensorarmaturen.com with your order number.
- We will either replace the item or issue a full refund after inspection.
4. Refunds
Once your return is received and inspected, we will notify you via email. Refunds will be processed within 10 business days via the original payment method.
Contact Support
For questions regarding your delivery or a return:
- Email: support@sensorarmaturen.com
- Website: https://sensorarmaturen.eu